14-Day Money Back Guarantee and Warranty Information

14-Day Money Back Guarantee

HTE USA™ is proud to stand behind it's products and offer a 14-day, risk-free trial period on all Health Machines to let you experience the amazing benefits for yourself in the comfort of your own homes.

In fact, 99% of the people who try HTE USA™ products keep them after the 14-day trial period because of the wonderful results they experience. However, if you need to return the product for any reason you are free to do so.

To return your machine:

1. Contact us for a return authorization number
2. Ship the machine back at your expense
3. We will refund the price of the machine and any taxes. We DO NOT refund the cost of the Distributorship or any shipping charges.

Feel free to contact us if you have any questions about the HTE USA™ guarantee.

Health Machine Warranty information for the USA

Chi Machine - 2yrs
Hothouse Dome - 1yr
ERE - 1yr
E-Power - 1yr

Repair Services FREE OF CHARGE with the following conditions:

1. Any product failure is repaired free of charge provided the machine has been used properly.
2. Damage caused by unauthorized disassembly or operation in contravention to these directions is not covered under the free repair warranty.
3. Free repair is NOT provided even during the warranty period if: a) the machine has been damaged due to dropping and b) the machine was damaged by acts of God such as earthquake, public disturbances, fire, etc.
4. Note: you pay for shipping to the repair facility. The machine is shipped back to you free of charge. So you pay shipping only one way.

HSIN TEN Enterprise USA, Inc. provides a limited express warranty on new Health Machines “Product”, which is purchased by the first user. Please fill out and send in the enclosed warranty registration card. The basic warranty period (listed above) warrants against defects in materials or workmanship. You may purchase an extended warranty for an additional charge at the time of purchase. During the warranty period, HSIN TEN ENTERPRISE USA, INC. will repair or replace the Product, at its sole discretion, at no charge to you. To obtain warranty service, you must deliver the Product freight prepaid, in either its original packaging or packaging affording an equal degree of protection, to HSIN TEN ENTERPRISE USA, INC. at the following address:

HSIN TEN ENTERPRISE USA, INC.
Attention: Warranty Claims Department
17 Dupont Street Unit #C
Plainview, N.Y. 11803

(NOTE: Before sending your machine back you must contact us to obtain a return authorization number. If you send your machine without the number it will NOT be repaired!)

This warranty does not cover cosmetic damage due to acts of God, accident, misuse, abuse, negligence, commercial use, shipping damage, or modification to the Product or to any part contained therein. This warranty does not cover damage due to improper operation or maintenance, connection to improper voltage supply, or attempted repair by anyone other than HSIN TEN ENTERPRISE USA, INC. Consult the written materials accompanying your Product for the safe and proper operation. No distributor of this Product has the authority to change any of the terms or conditions of HSIN TEN ENTERPRISE USA, INC.’s limited express warranty.

Repair or Replacement of the product is the exclusive remedy of the consumer while the limited express warranty is in effect. HSIN TEN ENTERPRISE USA, INC. shall not be liable for any incidental or consequential damages, lost profits, personal injury or other damage. Except to the extent prohibited by applicable law, the limited express warranty is expressly in lieu of any other warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose.

Some states do not allow the exclusion or limitations of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may have other rights which vary from state to state.

This warranty is only valid in the United States, its possessions and territories.

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HealthChi Products.com is a division of P-R Posters™ Motivational Companies and is an Independent Distributor of HTE USA™ products
Hsin Ten Enterprise (U.S.A.) Inc. was formally founded October 1993 in one of the world's largest cities and vital business centers - New York. HTE USA™ corporate headquarters is based a short ride from Manhattan in Farmingdale on Long Island and supports Distributors throughout the country. The facility's 20,000 sq. feet of space provides roomy offices for executive and administrative staff and Customer Support Representatives, as well as a large warehouse and repair center. This location is the main customer support center, shipping and repair hub for the entire country.
Hsin Ten Enterprise USA, Inc. 17 Dupont Street Unit #C Plainview, NY 11803 Disclaimer: HTE USA™ products are considered to be passive aerobic exercisers. Its products are not intended to cure, diagnose, prevent, or treat diseases. Please consult with a certified and licensed health professional before attempting any alternative therapies, exercises or treatments. HTE USA™ does not promote the cure or prevention of diseases by using its devices; HTE USA™ is not responsible for any statement made by users who have experienced reliefs from diseases and/or claim to be cured by our devices. HTE USA™ does not encourage its independent distributors to promote its products as healing devices.